Refund Policy

Last updated: March 2026

Snapshot Archive subscriptions are processed by Paddle, who acts as the Merchant of Record for all transactions. This policy explains your rights regarding refunds.

14-day money-back guarantee

If you are not satisfied with Snapshot Archive for any reason, you may request a full refund within 14 days of your initial purchase. No explanation is required — simply contact us at [email protected] and we will process the refund promptly.

Refund requests after 14 days

Beyond the 14-day window, refund requests are evaluated individually by Paddle at their discretion. You may also reach out to Paddle's support directly at paddle.com to discuss your situation.

Subscription cancellations

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain full access to the service until that date. Unused time in a billing period is not refunded unless the request falls within the 14-day guarantee window.

Exceptions

We reserve the right to decline refund requests if there is evidence of fraud, abuse of the refund policy, or repeated refund requests.

How to request a refund

To request a refund within the 14-day window, please email us at [email protected] with your account email and order details. We will respond within one business day.